Terms of service

Last updated: 01/20/2025

Terms Of Service :

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions :

Interpretation

The terms used in these Terms and Conditions are defined as follows, and the following definitions will apply regardless of whether they are in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate refers to any entity that either controls, is controlled by, or shares common control with another party. "Control" is defined as owning 50% or more of the shares, equity interest, or other securities that grant voting rights for the election of directors or other governing bodies.
• Account denotes the unique account you create to gain access to our Service or specific sections of our Service.
• Carrier refers to an individual or company that provides transportation services for goods and is registered on the Service to offer their services to Shippers.
• Country refers to the nation of Australia.
• Company (referred to as "the Company," "We," "Us," or "Our" in these Terms) refers to Load Logistics Holdings.
• Content includes any material such as text, images, or other data that you may post, upload, link to, or otherwise share through the Service, irrespective of its form.
• Device means any electronic device that allows access to the Service, including computers, mobile phones, or digital tablets.
• Feedback encompasses any suggestions, comments, or innovations you provide regarding the features, performance, or functionality of our Service.
• Promotions refers to any contests, sweepstakes, or other promotional events made available through the Service.
• Service refers to the Website and any associated services provided.
• Shipper refers to an individual or company that requires transportation services for goods and is registered on the Service to request bids from Carriers.
• Subscriptions refer to the services or access to the Service that the Company offers on a subscription basis.
• Terms and Conditions (also referred to as "Terms") represent this agreement that governs the use of the Service between you and the Company.
• Third-party Social Media Service refers to any services or content, including data, information, products, or services, that are provided by third parties and may be made available or displayed through the Service.
• Website refers to Load Logistics and includes all resources accessible via the domains https://loadlogistics.com.au, https://api.loadlogistics.com.au, https://app.loadlogistics.com.au, and any other related subdomains under loadlogistics.com and loadlogistics.com.au.
• You refers to the individual accessing or using the Service, or the entity they represent, where applicable.

Acknowledgement :

These Terms and Conditions govern your use of the Service and establish the agreement between you and the Company. They outline the rights and responsibilities of all users concerning their use of the Service.

Your access to and use of the Service is subject to your acceptance and compliance with these Terms and Conditions. These Terms apply to all visitors, users, and any other individuals who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms, you are not permitted to access the Service.

You confirm that you are over the age of 18. The Company does not allow individuals under 18 to use the Service.

Your use of the Service is also conditioned upon your acceptance of and compliance with the Company's Privacy Policy. The Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you access the Application or Website. It also details your privacy rights and how the law protects you. Please review our Privacy Policy carefully before using the Service.

Subscriptions :

Subscription Period

Access to the Service or specific parts of the Service may require a paid Subscription. Billing is done in advance on a recurring basis (such as daily, weekly, monthly, or annually), depending on the Subscription plan you choose during the purchase process.

Your Subscription will automatically renew at the end of each period under the same terms unless you cancel it or the Company terminates it.

Subscription Cancellations

You can cancel your Subscription renewal through your Account settings or by contacting the Company. Payments made for the current Subscription period are non-refundable, but you will retain access to the Service until the end of the active Subscription term.

Billing

You must provide accurate and complete billing information, including your full name, address, state, zip code, phone number, and a valid payment method.

If automatic billing fails for any reason, the Company will issue an electronic invoice. You must manually complete the payment by the deadline specified on the invoice to maintain access to the Service.

Fee Changes

The Company reserves the right to adjust Subscription fees at its discretion and at any time. Changes to fees will take effect at the conclusion of the current Subscription period.

You will be provided with reasonable advance notice of any fee changes, allowing you to cancel your Subscription before the adjustments become effective.

Continuing to use the Service after the fee adjustment takes effect indicates your acceptance of the new Subscription rate.

Refunds

Paid Subscription fees are non-refundable except where required by law.

The Company may review refund requests on a case-by-case basis and may grant refunds at its sole discretion.

Promotions :

Promotions offered through the Service may be subject to their own set of rules, separate from these Terms.

If you choose to participate in any Promotions, please carefully review the specific rules and our Privacy Policy. In the event of a conflict between the Promotion rules and these Terms, the rules of the Promotion will take precedence.

User Accounts

When creating an account with us, you must ensure that the information you provide is accurate, complete, and up-to-date at all times. Failure to comply constitutes a violation of these Terms and may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of the password you use to access the Service and for all activities that occur under your password, whether it is associated with our Service or a Third-Party Social Media Service.

You agree not to share your password with any third party. If you become aware of any security breach or unauthorized use of your account, you must notify us immediately.

You are prohibited from using a username that belongs to someone else or any entity without proper authorization, a name or trademark that infringes on the rights of others, or any name that is offensive, vulgar, or obscene.

Content :

Your Right to Post Content

Our Service enables You to post Content, and You bear full responsibility for the Content you share, including ensuring its legality, reliability, and appropriateness.

By posting Content on the Service, You grant Us a license to use, modify, publicly perform, display, reproduce, and distribute that Content through the Service. While You retain ownership of any Content You submit, post, or display, it is Your responsibility to protect those rights. This license also permits Us to make Your Content available to other users, who may, in turn, interact with it as permitted under these Terms.

You represent and warrant that: (i) You either own the Content or have the rights necessary to grant Us the license outlined in these Terms, and (ii) posting Your Content does not violate the rights of any individual or entity, including privacy, publicity, copyright, or contractual rights.

Content Restrictions

The Company is not liable for Content shared by users of the Service. You agree that You are solely accountable for the Content you post and any activities occurring under your account, whether performed by You or a third party using your account.

You are prohibited from transmitting Content that is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable. Examples of prohibited Content include, but are not limited to:

• Content that is illegal or promotes illegal activities.
• Defamatory, discriminatory, or hateful Content targeting religion, race, sexual orientation, gender, nationality, or other protected groups.
• Spam, unauthorized advertising, chain letters, or any form of lottery or gambling.
• Content containing viruses, malware, or other harmful elements intended to disrupt systems or steal data.
• Material that infringes on proprietary rights, such as patents, trademarks, copyrights, or trade secrets.
• Impersonation of individuals, entities, or Company representatives.
• Violations of any third party’s privacy rights.
• False or misleading information and features.

The Company reserves the right, at its sole discretion, to determine if any Content violates these Terms and may refuse to publish or remove such Content. We may also edit, format, or otherwise alter Content as necessary. In cases of severe violations, the Company may restrict or revoke access to the Service. Since we cannot monitor all Content posted by users or third parties, You agree to use the Service at Your own risk. You acknowledge that some Content may be offensive, indecent, or incorrect, and under no circumstances will the Company be liable for such Content or for any damages resulting from its use.

Content Backups

While the Company conducts regular Content backups, we cannot guarantee against data loss or corruption.

Backup failures may result from factors including, but not limited to, corrupted Content or changes made during the backup process.

The Company will make reasonable efforts to resolve issues affecting Content backups but assumes no liability for lost or corrupted Content or unsuccessful restoration attempts.

You are responsible for maintaining independent copies of Your Content in secure locations separate from the Service.

Copyright Policy :

Intellectual Property Infringement

We respect the intellectual property rights of others and are committed to addressing claims of copyright or other intellectual property infringement related to Content posted on the Service. Our policy is to respond to such claims promptly and appropriately.

If You are a copyright owner or authorized to act on behalf of one and believe that copyrighted material has been used in a manner that constitutes infringement on the Service, You must send a written notice to our copyright agent at [email protected]. The notice should include a detailed description of the alleged infringement.

Please note that You may be held liable for damages, including legal fees, if You knowingly misrepresent that any Content is infringing on Your copyright.

Please direct DMCA notifications to our copyright agent at [email protected]. Upon receiving a valid notification, the Company will, at its sole discretion, take appropriate action, which may include removing the allegedly infringing Content from the Service.

Intellectual Property :

The Service, along with its original content (excluding Content submitted by You or other users), features, and functionality, is and shall remain the exclusive property of the Company and its licensors.

The Service is protected under copyright, trademark, and other applicable laws, both within the Country and internationally.

Our trademarks and trade dress may not be used in connection with any product or service without obtaining prior written consent from the Company.

Your Feedback to Us :

You hereby assign all rights, title, and interest in any Feedback You provide to the Company. In the event such assignment is deemed ineffective for any reason, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, disclose, sublicense, distribute, modify, and otherwise exploit such Feedback without restriction.

Links to Other Websites :

Our Service may include links to third-party websites or services that are not owned or operated by the Company.

The Company has no control over and assumes no responsibility for the content, privacy practices, or policies of any third-party websites or services. You acknowledge and agree that the Company is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available through these third-party websites or services.

We strongly recommend that You review the terms and conditions and privacy policies of any third-party websites or services You visit.

Termination

We reserve the right to terminate or suspend Your Account immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms and Conditions.

Upon termination, Your access to the Service will cease immediately. If You choose to terminate Your Account, You may do so by discontinuing Your use of the Service.

Limitation of Liability :

Regardless of any damages You may incur, the total liability of the Company and its suppliers under any provision of these Terms, and Your exclusive remedy, shall be limited to the greater of the amount actually paid by You through the Service or 100 AUD if no purchases were made through the Service.

To the fullest extent permitted by applicable law, the Company and its suppliers shall not be liable for any special, incidental, indirect, or consequential damages (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy) arising from or related to the use or inability to use the Service, third-party software, or third-party hardware used with the Service, even if the Company or its suppliers were advised of the possibility of such damages, and even if any remedy fails its essential purpose.

Certain jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, liability will be limited to the maximum extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer :

The Service is provided to You "AS IS" and "AS AVAILABLE," with all faults and defects, and without warranty of any kind. To the fullest extent permitted under applicable law, the Company, on behalf of itself, its Affiliates, and its respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, course of performance, usage, or trade practice. The Company makes no warranty or representation that the Service will meet Your requirements, achieve intended results, be compatible with other software, applications, systems, or services, operate without interruption, meet performance or reliability standards, or be error-free, or that any errors or defects will be corrected.

Furthermore, neither the Company nor any of its providers makes any representation or warranty, express or implied: (i) regarding the operation or availability of the Service, or the information, content, materials, or products included on the Service; (ii) that the Service will be uninterrupted or error-free; (iii) regarding the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, time bombs, or other harmful components.

Certain jurisdictions do not allow the exclusion of certain types of warranties or limitations on a consumer's statutory rights. As a result, some or all of the above exclusions and limitations may not apply to You. In such cases, the exclusions and limitations outlined in this section will apply to the maximum extent permissible under applicable law.

Governing Law :

The laws of the Country, excluding its conflict of law rules, shall govern these Terms and Your use of the Service. Additionally, Your use of the Application may be subject to other local, state, national, or international laws.

Dispute Resolution:

If You have any concerns or disputes regarding the Service, You agree to first attempt to resolve the issue informally by contacting the Company.

Severability and Waiver :

Severability

If any provision of these Terms is deemed unenforceable or invalid, such provision will be modified and interpreted to achieve its objectives to the greatest extent possible under applicable law, while the remaining provisions will remain in full force and effect.

Waiver

Except as otherwise provided herein, the failure to exercise a right or require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any later time. Nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation :

These Terms and Conditions may have been translated if made available to You on our Service. In the event of a dispute, You agree that the original English text will prevail.

Changes to These Terms and Conditions :

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us :

If you have any questions about these Terms of Service you can contact us via email at [email protected] or by visiting our website at https://loadlogistics.com.au.